Here’s Why Picking A Good Courier Company Is Important

Working with a good Singapore courier company like PCA Masters Pte Ltd can seriously skyrocket your business sales and growth to the top. Some business owners underestimate the importance of working only with reliable and quality couriers (check out this post on crucial considerations for choosing a courier company if you need more help). Senior business owners would definitely know the sheer importance of reliability and accountability when it comes to courier services – that is the key to all success when it comes to courier services. This is especially true if you’re engaging courier services for the purpose of delivering product(s) to your E-commerce customers.

It is important that your courier is very professional and friendly. You definitely do not want to work with what people term as ‘Ah Bengs’ in Singapore, as it may give off the impression that your company might be rowdy and not treat the product(s) with care. Whether this stereotype is true or not, that’s the case in reality so you need to take note of it. Work with companies with friendly couriers and with a very heavy emphasis on quality service. This is because you would not meet your customers directly, and your courier would now be seen as the ‘front’ of your organization. Whether or not they are in-house couriers, they should still treat customers with the due care they deserve.

You should look at the true cost of delivery. This means that you need to take into account what the Singapore courier company will provide and not just look at their quoted prices. This is because some courier companies might not even compensate you one single cent in the situation that the delivery items went missing. That is definitely very costly to you in the long term if a irresponsible courier company treats your business and products carelessly. Or worst still, imagine if your business needed to deliver fragile items like wine to the most important business convention in your company’s history and your courier company botches up the delivery by being late or breaking some bottles in the process – can you say disaster?

Always find a good courier company in Singapore or you would find yourself paying a lot more in the long term. Hopefully the above post would educate you better on how to find a good courier company. Follow my blog if you want more such tips as I would be posting more of these tips for business owners.

Types Of Courier Services In Singapore

There are many different types of SG delivery service provided and the following are among some of the best and most preferred types of courier services provided by local companies within Singapore.

  • The first tier of most basic courier services provided by companies in Singapore are next day deliveries without any requirements for specific time slots. This is usually the cheapest type of courier services. Essentially, what will happen is that the courier company will pick up the document / item from you and then keep it with them overnight and deliver it to the customer anytime during the next day.
  • If you require a specific timing to pick up from you and have it delivered, then it would cost more naturally. Hence, if you don’t have any kind of specific requirements for timeslots and are able to pick up and receive the items anytime, I would recommend you not to specify a timeslot to the courier services company.
  • Next of all, the heavier the item, the more expensive it is going to cost. They don’t charge you to the penny like postal services like SingPost do. They simply have ranges of weight, and if you exceed the range, you’re required to pay an excess. That’s all. Usually it’s either in increment of 1KG or 5KGs.
  • There is a difference in pricing between documents and parcels. Anything that is not in paper form would be considered a parcel when it comes to courier services. This would mean that the company would often get a van or car driver to deliver your goods instead of having it delivered by a motorcycle rider. This would mean that the cost of delivery is higher due to the naturally higher cost of vehicle.
  • If you want night deliveries (usually after 6pm deliveries is considered night deliveries for the sake of our article) or strictly weekend delivery only, then you would definitely need to pay more. Also, do kindly take note that not all companies in Singapore would be able to accede to that request as most courier companies in Singapore don’t have couriers working during the weekends.
  • If you require urgent deliveries (usually classified as orders which you need the courier to pick up and deliver within 2 hours), then it would be more expensive too. This is otherwise known as the urgent courier level of services. This is considered the highest tier among the types of courier services in Singapore.

How To Find A Good Singapore Courier Firm

Looking for a good courier services firm should be a simple task, but if you don’t know the basics, then it can be really daunting due to the multiple levels of pricing and services that local courier companies in Singapore may provide. Here are some of the best tips to kick start your search for the best Singapore courier services firm for your business.

Personally, as an E-commerce business boss, I looked to PCA Masters for their courier services and hence in this post I’ll share with you the decisions and steps that I took to finally decide on them as my choice of courier for my business.

There is obviously more than only one Singapore courier services company, so I had my pick of them. However, I decided on PCA Masters for 3 main reasons – speed, reliability and prices.

Speed – I feel that as an E-commerce business, it is important to provide speed to my customers so as to assure them that I run a legitimate business. Getting a quick and efficient courier services firm in Singapore is very important for E-commerce businesses because the customers have not seen the product(s) in reality, and some of them may have the fear that the E-commerce website they bought from is not legitimate. Hence, you want to re-assure your clients that you’re a real business by providing them with timely and quick deliveries. Never be late. The deliveries can be slightly earlier to delight the customers, but never late. But how was I to know that PCA Masters would be on time? I didn’t know, so I resorted to 2 tips: I tracked how fast the Singapore courier companies whom I emailed replied me. When it comes to this day and age, the phone can be slightly outdated and I wanted to work with a company which leverages technology and is efficient in replies. Secondly, I also tried them out (albeit at a slightly higher rate than the eventual one I got as a regular customer) and found that they had indeed kept to their promises!

Reliability – this one was a easy factor to help understand because I had trial deliveries, and most companies were good at being reliable (at least among those I had found on the first page of Google Singapore). However, because PCA Masters had the edge on speed at this point in time, I chose them.

Pricing – of course this was also a big factor. I had about 1000 deliveries per month and approximately 40 deliveries a day. Realistically, because the deliveries are spread all across Singapore, hence each driver can only take around 15 deliveries a day, so I hired 3 drivers at $1.8k salary (if CPF were to be included, it would be around $2.2k salary in total. Multiplied by 3, that would mean a salary expense of around $6.6k for my business every month. Because PCA Masters was willing to generously offer my business deliveries at only $5 per delivery, I was able to reduce my expenses to around $5k, and saved $1.6k in the process which I then used to re-invest back into the business!