Evolution of the logistics industry in Singapore

In almost every industries, there is bound to be competition. With competition, innovation will occur resulting in improvement in the product or service quality. The logistics industry is especially competitive. There are a lot of players in the logistics industry, such as PCA Masters Pte Ltd Singapore, Courier Network, Singpost, FedEx and DHL. Some of these logistics companies focus on niche services while others offer a broad range of logistical services to customers.

The logistics industry has come a long way from the past. A lot of operational processes has improved largely due to the technological advancement. In the past, large manual labor is needed in its operations. For example, the sorting of the documents and parcels was carried out by hundreds and thousands of people. More than 90% of the labor force is replaced by machines now. Just a handful of people is needed to make sure that the machines are working fine, and to intervene when there is any error.

Moreover, as fewer people uses internet in the past, the logistics industry mainly advertises to people through traditional marketing channels such as TV advertising and radio advertising. Currently, many logistics companies have their own websites and adopt internet marketing as well. They have been going more towards the digital direction.

Apart from having a website presence, many logistics companies also built interesting web and mobile applications to support their operations and customer service. Web applications such as route planning application allow their couriers to find the shortest delivery routes for multiple deliveries. This greatly saved a lot of time and money for the couriers and the company. In addition, there are also web applications and mobile applications that allow the customers to log in to access their accounts which will contain information such as past transactions and current processing deliveries. This heightens the customer service and keeps customers more informed about their delivery statuses.

Looking into the future, I will expect further adoption of technology into the business processes and operations. It is interesting to see how the product and service offering can be improved over time.

Postal Services Vs Courier In Singapore – Little Known Differences

Although most people would advise you to simply take on postal services if there is no hurry for your document or letter OR if you want it done as cheaply as possible OR it’s not an important document, I would still recommend you choose wisely between postal services and courier.

Although the postal system in Singapore by SingPost is ok, there is no guarantee that your items would be delivered to your recipient. If it goes missing, SingPost is not necessarily liable and they are unlikely to return to you the missing item too. This might not be something that most people in Singapore know. They assume that SingPost will definitely be able to retrieve the item or return the posted document back to the sender in the event that the recipient cannot receive it for whatever reason. That’s not true. They will attempt delivery, and if it cannot be delivered for any reason at any point in the delivery process, they will not even notify the sender (you) that it’s not delivered. There’s no accountability. In my opinion, that’s very dangerous – especially if you’re dealing with important business items and documents!

Accountability for the items is very important – whether it be for personal or business. I think that it is important for the sender to be able to opt for collecting back the items in the case that the recipient cannot receive it. Not even being able to collect back the items in the situation of non-delivery is ridiculous. You can definitely opt for this service when it comes to the state SingPost. However, it would be under SpeedPost and it costs a bomb to engage their services. Additionally, you need to waste your time travelling down to any of their branches (which may not be convenient for everyone) and send it. When it comes to private courier services in Singapore, it is cheap and they pick it up for you. Isn’t that much more convenient? Also, they will keep you updated on the status of the delivery of the items or documents and they would also be able to return to you the item in the event of non-receipt by the recipient for only a tiny cost. How awesome is that? Here’s a courier company in Singapore that I personally use (for Singapore local deliveries only) –

PCA Masters
Address: #06-76 Midview City, 22 Sin Ming Dr, Singapore 573969
Telephone contact: 6681 5781

Just let them know it’s Arnie who referred you! haha.

Christmas Logistics And Deliveries

With Christmas coming up, it is no wonder that logistics and delivery companies around the world, including Singapore, are getting busier because companies and individuals are sending gifts to each other. This means that such courier and delivery services would be engaged much more often than any other time in the year.

This is especially the case with parcel delivery service versus document deliveries because gifts are usually packed in the form of parcels and documents deliveries are usually only the case for businesses and not individuals.

As you can see in the above video of Fedex, parcel delivery services can be very complicated if it becomes very large scale. Even though most courier companies in Singapore handle a somewhat smaller amount of logistics and deliveries than Fedex did in the above video during Christmas period, it is usually still a respectable amount of parcels.

Therefore, if you watch the above video, the next time you are waiting for your parcel delivery services to be performed and for the package to arrive at your doorstep, you would know that so many things and coordination needs to happen before you receive it.

The above video is very similar to what companies in Singapore actually do for your parcels and that is always the case as long as you engage a courier and not do it through the postal mail.

Types Of Courier Services In Singapore

There are many different types of SG delivery service provided and the following are among some of the best and most preferred types of courier services provided by local companies within Singapore.

  • The first tier of most basic courier services provided by companies in Singapore are next day deliveries without any requirements for specific time slots. This is usually the cheapest type of courier services. Essentially, what will happen is that the courier company will pick up the document / item from you and then keep it with them overnight and deliver it to the customer anytime during the next day.
  • If you require a specific timing to pick up from you and have it delivered, then it would cost more naturally. Hence, if you don’t have any kind of specific requirements for timeslots and are able to pick up and receive the items anytime, I would recommend you not to specify a timeslot to the courier services company.
  • Next of all, the heavier the item, the more expensive it is going to cost. They don’t charge you to the penny like postal services like SingPost do. They simply have ranges of weight, and if you exceed the range, you’re required to pay an excess. That’s all. Usually it’s either in increment of 1KG or 5KGs.
  • There is a difference in pricing between documents and parcels. Anything that is not in paper form would be considered a parcel when it comes to courier services. This would mean that the company would often get a van or car driver to deliver your goods instead of having it delivered by a motorcycle rider. This would mean that the cost of delivery is higher due to the naturally higher cost of vehicle.
  • If you want night deliveries (usually after 6pm deliveries is considered night deliveries for the sake of our article) or strictly weekend delivery only, then you would definitely need to pay more. Also, do kindly take note that not all companies in Singapore would be able to accede to that request as most courier companies in Singapore don’t have couriers working during the weekends.
  • If you require urgent deliveries (usually classified as orders which you need the courier to pick up and deliver within 2 hours), then it would be more expensive too. This is otherwise known as the urgent courier level of services. This is considered the highest tier among the types of courier services in Singapore.