Evolution of the logistics industry in Singapore

In almost every industries, there is bound to be competition. With competition, innovation will occur resulting in improvement in the product or service quality. The logistics industry is especially competitive. There are a lot of players in the logistics industry, such as PCA Masters Pte Ltd Singapore, Courier Network, Singpost, FedEx and DHL. Some of these logistics companies focus on niche services while others offer a broad range of logistical services to customers.

The logistics industry has come a long way from the past. A lot of operational processes has improved largely due to the technological advancement. In the past, large manual labor is needed in its operations. For example, the sorting of the documents and parcels was carried out by hundreds and thousands of people. More than 90% of the labor force is replaced by machines now. Just a handful of people is needed to make sure that the machines are working fine, and to intervene when there is any error.

Moreover, as fewer people uses internet in the past, the logistics industry mainly advertises to people through traditional marketing channels such as TV advertising and radio advertising. Currently, many logistics companies have their own websites and adopt internet marketing as well. They have been going more towards the digital direction.

Apart from having a website presence, many logistics companies also built interesting web and mobile applications to support their operations and customer service. Web applications such as route planning application allow their couriers to find the shortest delivery routes for multiple deliveries. This greatly saved a lot of time and money for the couriers and the company. In addition, there are also web applications and mobile applications that allow the customers to log in to access their accounts which will contain information such as past transactions and current processing deliveries. This heightens the customer service and keeps customers more informed about their delivery statuses.

Looking into the future, I will expect further adoption of technology into the business processes and operations. It is interesting to see how the product and service offering can be improved over time.

Types Of Courier Services In Singapore

There are many different types of SG delivery service provided and the following are among some of the best and most preferred types of courier services provided by local companies within Singapore.

  • The first tier of most basic courier services provided by companies in Singapore are next day deliveries without any requirements for specific time slots. This is usually the cheapest type of courier services. Essentially, what will happen is that the courier company will pick up the document / item from you and then keep it with them overnight and deliver it to the customer anytime during the next day.
  • If you require a specific timing to pick up from you and have it delivered, then it would cost more naturally. Hence, if you don’t have any kind of specific requirements for timeslots and are able to pick up and receive the items anytime, I would recommend you not to specify a timeslot to the courier services company.
  • Next of all, the heavier the item, the more expensive it is going to cost. They don’t charge you to the penny like postal services like SingPost do. They simply have ranges of weight, and if you exceed the range, you’re required to pay an excess. That’s all. Usually it’s either in increment of 1KG or 5KGs.
  • There is a difference in pricing between documents and parcels. Anything that is not in paper form would be considered a parcel when it comes to courier services. This would mean that the company would often get a van or car driver to deliver your goods instead of having it delivered by a motorcycle rider. This would mean that the cost of delivery is higher due to the naturally higher cost of vehicle.
  • If you want night deliveries (usually after 6pm deliveries is considered night deliveries for the sake of our article) or strictly weekend delivery only, then you would definitely need to pay more. Also, do kindly take note that not all companies in Singapore would be able to accede to that request as most courier companies in Singapore don’t have couriers working during the weekends.
  • If you require urgent deliveries (usually classified as orders which you need the courier to pick up and deliver within 2 hours), then it would be more expensive too. This is otherwise known as the urgent courier level of services. This is considered the highest tier among the types of courier services in Singapore.