Evolution of the logistics industry in Singapore

In almost every industries, there is bound to be competition. With competition, innovation will occur resulting in improvement in the product or service quality. The logistics industry is especially competitive. There are a lot of players in the logistics industry, such as PCA Masters Pte Ltd Singapore, Courier Network, Singpost, FedEx and DHL. Some of these logistics companies focus on niche services while others offer a broad range of logistical services to customers.

The logistics industry has come a long way from the past. A lot of operational processes has improved largely due to the technological advancement. In the past, large manual labor is needed in its operations. For example, the sorting of the documents and parcels was carried out by hundreds and thousands of people. More than 90% of the labor force is replaced by machines now. Just a handful of people is needed to make sure that the machines are working fine, and to intervene when there is any error.

Moreover, as fewer people uses internet in the past, the logistics industry mainly advertises to people through traditional marketing channels such as TV advertising and radio advertising. Currently, many logistics companies have their own websites and adopt internet marketing as well. They have been going more towards the digital direction.

Apart from having a website presence, many logistics companies also built interesting web and mobile applications to support their operations and customer service. Web applications such as route planning application allow their couriers to find the shortest delivery routes for multiple deliveries. This greatly saved a lot of time and money for the couriers and the company. In addition, there are also web applications and mobile applications that allow the customers to log in to access their accounts which will contain information such as past transactions and current processing deliveries. This heightens the customer service and keeps customers more informed about their delivery statuses.

Looking into the future, I will expect further adoption of technology into the business processes and operations. It is interesting to see how the product and service offering can be improved over time.

Postal Services Vs Courier In Singapore – Little Known Differences

Although most people would advise you to simply take on postal services if there is no hurry for your document or letter OR if you want it done as cheaply as possible OR it’s not an important document, I would still recommend you choose wisely between postal services and courier.

Although the postal system in Singapore by SingPost is ok, there is no guarantee that your items would be delivered to your recipient. If it goes missing, SingPost is not necessarily liable and they are unlikely to return to you the missing item too. This might not be something that most people in Singapore know. They assume that SingPost will definitely be able to retrieve the item or return the posted document back to the sender in the event that the recipient cannot receive it for whatever reason. That’s not true. They will attempt delivery, and if it cannot be delivered for any reason at any point in the delivery process, they will not even notify the sender (you) that it’s not delivered. There’s no accountability. In my opinion, that’s very dangerous – especially if you’re dealing with important business items and documents!

Accountability for the items is very important – whether it be for personal or business. I think that it is important for the sender to be able to opt for collecting back the items in the case that the recipient cannot receive it. Not even being able to collect back the items in the situation of non-delivery is ridiculous. You can definitely opt for this service when it comes to the state SingPost. However, it would be under SpeedPost and it costs a bomb to engage their services. Additionally, you need to waste your time travelling down to any of their branches (which may not be convenient for everyone) and send it. When it comes to private courier services in Singapore, it is cheap and they pick it up for you. Isn’t that much more convenient? Also, they will keep you updated on the status of the delivery of the items or documents and they would also be able to return to you the item in the event of non-receipt by the recipient for only a tiny cost. How awesome is that? Here’s a courier company in Singapore that I personally use (for Singapore local deliveries only) –

PCA Masters
Address: #06-76 Midview City, 22 Sin Ming Dr, Singapore 573969
Telephone contact: 6681 5781

Just let them know it’s Arnie who referred you! haha.

Christmas Logistics And Deliveries

With Christmas coming up, it is no wonder that logistics and delivery companies around the world, including Singapore, are getting busier because companies and individuals are sending gifts to each other. This means that such courier and delivery services would be engaged much more often than any other time in the year.

This is especially the case with parcel delivery service versus document deliveries because gifts are usually packed in the form of parcels and documents deliveries are usually only the case for businesses and not individuals.

As you can see in the above video of Fedex, parcel delivery services can be very complicated if it becomes very large scale. Even though most courier companies in Singapore handle a somewhat smaller amount of logistics and deliveries than Fedex did in the above video during Christmas period, it is usually still a respectable amount of parcels.

Therefore, if you watch the above video, the next time you are waiting for your parcel delivery services to be performed and for the package to arrive at your doorstep, you would know that so many things and coordination needs to happen before you receive it.

The above video is very similar to what companies in Singapore actually do for your parcels and that is always the case as long as you engage a courier and not do it through the postal mail.

Singapore Courier Services Vs Speedpost

Most people are not very sure about the differences between a courier pick up service in Singapore versus services by Speedpost.

Here are some of the key differences you really should know.

As the name suggests, courier pick up services are delivery services in which you do not even need to step out of your office or house’s doorstep and the deliveryman from the courier company in Singapore would drive to your place and pick up whatever documents or parcels you need to get delivered. Additionally, other than picking it up by hand, your documents or parcels to be delivered would also be delivered by hand to your recipient – making it very accountable and reliable. This is unlike the postal services where things can simply go missing. When it comes to pick up Singapore courier services, you would be able to simply retrieve the document or parcel if the person / recipient is not around.

When it comes to Speedpost, you will definitely need to deliver the goods to the people at the Speedpost. There is no pick up services provided by the Speedpost. Therefore, for businessmen who are very busy or office staff who cannot afford to leave the office, they would definitely do much better by engaging a local pick up courier services company in Singapore rather than dropping by Speedpost office. Additionally, you would still need to queue at the Speedpost and if you go there during peak hours, you would have to stay in the queue for at least half an hour! That’s ridiculous to people who have a busy schedule or better things to do in life. On the other hand, you can even opt and get the courier company to only pick up things from you at particular timings which are most convenient for you. This eases the stress for most busy businessmen.

Working With A Courier Company Or Do It In-House?

Should you engage a courier company or hire a deliveryman?

As a small-medium business owner, should you work with a courier company for your company’s deliveries to business partners (e.g. regular business deliveries) and to customers (e.g. for E-commerce businesses and websites) or should you hire a deliveryman in house? There are pros and cons to each of them, and generally, working with a Singapore courier company is a better idea financially and for your business’s operations.

Pros of a courier company:

courier service in singapore

  • They are experienced and have many drivers. This means that your delivery would always be able to be conducted.
  • A good company would also able to conduct pick ups. This means that you don’t even need to travel down to their warehouse or office to deliver goods – that will be really convenient for you.

Cons of a courier company:

  • If you work with a bad courier company, their deliverymen may not treat your parcels with respect.

Pros of hiring a deliveryman:

  • You have more controls over which deliveries get sent first. This is because you can plan out their exact schedule while the schedule for an outsourced courier company is usually decided by them (although they would still adhere to your time slot delivery limits)

Cons of hiring a deliveryman:

  • Can be really expensive for small medium enterprises (SME) in Singapore. This is because their base pay is at least $1,500 to $2,000 per month and this does not include the vehicle leasing and petrol costs. If you were to include them, it would only be feasible and financially sensible to hire a deliveryman if you have very high volumes of deliveries per month.

Final verdict (How to decide whether you should engage a courier company or hire a deliveryman):

If an average courier delivery in Singapore is around $8 (average of $6 to 10), then you can get the courier company to deliver over 250 deliveries per month for the equivalent of 1 single deliveryman (average salary of $2,000 / month). This is not even inclusive of petrol and vehicle leasing costs. Therefore, it would only make sense to hire just 1 deliveryman if your business has over 400 to 500 deliveries per month. Otherwise, it makes no sense to do so. It is definitely better for your company to register a credit account with a Singapore courier company and work with them.

Here’s Why Picking A Good Courier Company Is Important

Working with a good Singapore courier company like PCA Masters Pte Ltd can seriously skyrocket your business sales and growth to the top. Some business owners underestimate the importance of working only with reliable and quality couriers (check out this post on crucial considerations for choosing a courier company if you need more help). Senior business owners would definitely know the sheer importance of reliability and accountability when it comes to courier services – that is the key to all success when it comes to courier services. This is especially true if you’re engaging courier services for the purpose of delivering product(s) to your E-commerce customers.

It is important that your courier is very professional and friendly. You definitely do not want to work with what people term as ‘Ah Bengs’ in Singapore, as it may give off the impression that your company might be rowdy and not treat the product(s) with care. Whether this stereotype is true or not, that’s the case in reality so you need to take note of it. Work with companies with friendly couriers and with a very heavy emphasis on quality service. This is because you would not meet your customers directly, and your courier would now be seen as the ‘front’ of your organization. Whether or not they are in-house couriers, they should still treat customers with the due care they deserve.

You should look at the true cost of delivery. This means that you need to take into account what the Singapore courier company will provide and not just look at their quoted prices. This is because some courier companies might not even compensate you one single cent in the situation that the delivery items went missing. That is definitely very costly to you in the long term if a irresponsible courier company treats your business and products carelessly. Or worst still, imagine if your business needed to deliver fragile items like wine to the most important business convention in your company’s history and your courier company botches up the delivery by being late or breaking some bottles in the process – can you say disaster?

Always find a good courier company in Singapore or you would find yourself paying a lot more in the long term. Hopefully the above post would educate you better on how to find a good courier company. Follow my blog if you want more such tips as I would be posting more of these tips for business owners.

Types Of Courier Services In Singapore

There are many different types of SG delivery service provided and the following are among some of the best and most preferred types of courier services provided by local companies within Singapore.

  • The first tier of most basic courier services provided by companies in Singapore are next day deliveries without any requirements for specific time slots. This is usually the cheapest type of courier services. Essentially, what will happen is that the courier company will pick up the document / item from you and then keep it with them overnight and deliver it to the customer anytime during the next day.
  • If you require a specific timing to pick up from you and have it delivered, then it would cost more naturally. Hence, if you don’t have any kind of specific requirements for timeslots and are able to pick up and receive the items anytime, I would recommend you not to specify a timeslot to the courier services company.
  • Next of all, the heavier the item, the more expensive it is going to cost. They don’t charge you to the penny like postal services like SingPost do. They simply have ranges of weight, and if you exceed the range, you’re required to pay an excess. That’s all. Usually it’s either in increment of 1KG or 5KGs.
  • There is a difference in pricing between documents and parcels. Anything that is not in paper form would be considered a parcel when it comes to courier services. This would mean that the company would often get a van or car driver to deliver your goods instead of having it delivered by a motorcycle rider. This would mean that the cost of delivery is higher due to the naturally higher cost of vehicle.
  • If you want night deliveries (usually after 6pm deliveries is considered night deliveries for the sake of our article) or strictly weekend delivery only, then you would definitely need to pay more. Also, do kindly take note that not all companies in Singapore would be able to accede to that request as most courier companies in Singapore don’t have couriers working during the weekends.
  • If you require urgent deliveries (usually classified as orders which you need the courier to pick up and deliver within 2 hours), then it would be more expensive too. This is otherwise known as the urgent courier level of services. This is considered the highest tier among the types of courier services in Singapore.

How To Find A Good Singapore Courier Firm

Looking for a good courier services firm should be a simple task, but if you don’t know the basics, then it can be really daunting due to the multiple levels of pricing and services that local courier companies in Singapore may provide. Here are some of the best tips to kick start your search for the best Singapore courier services firm for your business.

Personally, as an E-commerce business boss, I looked to PCA Masters for their courier services and hence in this post I’ll share with you the decisions and steps that I took to finally decide on them as my choice of courier for my business.

There is obviously more than only one Singapore courier services company, so I had my pick of them. However, I decided on PCA Masters for 3 main reasons – speed, reliability and prices.

Speed – I feel that as an E-commerce business, it is important to provide speed to my customers so as to assure them that I run a legitimate business. Getting a quick and efficient courier services firm in Singapore is very important for E-commerce businesses because the customers have not seen the product(s) in reality, and some of them may have the fear that the E-commerce website they bought from is not legitimate. Hence, you want to re-assure your clients that you’re a real business by providing them with timely and quick deliveries. Never be late. The deliveries can be slightly earlier to delight the customers, but never late. But how was I to know that PCA Masters would be on time? I didn’t know, so I resorted to 2 tips: I tracked how fast the Singapore courier companies whom I emailed replied me. When it comes to this day and age, the phone can be slightly outdated and I wanted to work with a company which leverages technology and is efficient in replies. Secondly, I also tried them out (albeit at a slightly higher rate than the eventual one I got as a regular customer) and found that they had indeed kept to their promises!

Reliability – this one was a easy factor to help understand because I had trial deliveries, and most companies were good at being reliable (at least among those I had found on the first page of Google Singapore). However, because PCA Masters had the edge on speed at this point in time, I chose them.

Pricing – of course this was also a big factor. I had about 1000 deliveries per month and approximately 40 deliveries a day. Realistically, because the deliveries are spread all across Singapore, hence each driver can only take around 15 deliveries a day, so I hired 3 drivers at $1.8k salary (if CPF were to be included, it would be around $2.2k salary in total. Multiplied by 3, that would mean a salary expense of around $6.6k for my business every month. Because PCA Masters was willing to generously offer my business deliveries at only $5 per delivery, I was able to reduce my expenses to around $5k, and saved $1.6k in the process which I then used to re-invest back into the business!